Visit our Chapter's website at www.CentralCoastNRHS.com

The Central Coast Railway Club
and
The Pacific Locomotive Association
Present the:

On Sunday, June 1st, 2008


Frequently Asked Questions

(more FAQ's will be added - check back here later)

Q: Where are my tickets? I received a shipping confirmation a while back, but I haven't seen them yet.

A: The boarding passes for orders received and processed by May 15th were mailed out on Friday, May 16th.

Q: Where can I get additional information on this trip that isn't contained on your Web Page?

A: Drop us a note at Info@CentralCoastNRHS.com. Your inquiry will be answered, or directed to the appropriate person within our organization.

Q: I went to your website to purchase tickets, entered all the information, but was never asked for my credit card number. I did received an order confirmation via email. Does that mean I have a ticket?

A: No! For the process to be completed, you will receive three separate confirmation emails as follows: One when you place your order. This can be used to determine that that all the information you've provided, such as number of tickets, mailing address, contact information, etc. is all correct. The second email you will receive when you have completed payment. If there is a problem with your credit card, or if you accidentally exit out of the payment screen, you will not receive this Payment Confirmation email. The third email you will receive will occur when one of our staff members personally reviews your order, and enters your name and number of tickers into our Reservation System. At his point, everything is in order, and you're Good to Go!

Q: OK, I have not received the second, Payment Confirmation email. What do I do now? If I reorder my tickets, will I be charged twice?

A: If you created a User Account during order check out (this is not needed, and most people have not), log back in to the ticket order area, and click on Check Out. You should be prompted to make payment at this point. If you did not create your own User Account, simply place a new order. A note in the Special Instructions/Passengers Names area stating that this is a duplicate order placed to resolve an incomplete order will be helpful.

When you get to the Check Out area, you will see a Pay Now link near the top of the screen. Clicking on that should bring up a screen prompting you to log into your PayPal account. If you do not have a PayPal account, or do not wish to use it, there should be a link on the left side of the screen asking if wish to continue without logging into PayPal. If you select the latter, a screen prompting you for your name, address, card number, etc will appear. After completing that, you should see a message stating that your information was received. At that time, you should receive the Payment Confirmaion email.

Q: I thought PayPal was only for buying stuff in eBay. I don't have a PayPal account. How do I place an order with my credit card?

A: You don't need a PayPal account to purchase tickets on our web site. We just happen to use PayPal for processing credit card orders. Please see the question above for specific instructions on checking out without a PayPal account. Incidently, by using this method, we here at Central Coast Railway Club DO NOT have your credit card on file, nor do we have access to it. Of course, if you have a PayPal account and wish to use it to purchase tickets, you may do so.

This page last updated on 5/16/2008.